Client Rights & Access to Records

In accordance with Texas Behavioral Health Executive Council (BHEC) requirements and House Bill 4224 (89th Regular Session), effective September 1, 2025, this practice is committed to protecting your rights regarding access to your health information and the complaint process. Texas Health & Safety Code §181.105 requires healthcare providers to prominently provide information regarding access to records, licensing authority contact information, and how to file a complaint.

Your Rights as a Client

As a client, you have the right to:

Be treated with dignity, respect, and compassion
Receive information about the counseling process, including risks, benefits, and alternatives
Participate in treatment planning and ask questions at any time
Confidentiality and privacy within the limits of Texas law and professional ethics
Request access to your clinical records
Request corrections to your records when appropriate
File a complaint with the appropriate licensing or regulatory agency without fear of retaliation
Discontinue services at any time

Requesting Your Records

You may request a copy of your health records by submitting a written request to this practice. Requests may be submitted via secure email or mailed to the address below.

Please include:

Your full name
Date of birth
Specific records requested
Preferred delivery method
Signature and date

Under Texas law, records requests are generally processed within 15 business days of receipt when applicable requirements are met.

For records requests, please contact:

Wholehearted Path Counseling, PLLC
3833 S. Staples Ste. N114
Corpus Christi, TX 78411

wholeheartedpathcounseling@gmail.com
361-384-7717

Licensing & Regulatory Authority

This practice is regulated by the Texas Behavioral Health Executive Council.

To verify a license or file a complaint:

Texas Behavioral Health Executive Council (BHEC)

Filing a Complaint

If you have concerns about your care, you are encouraged to discuss them directly with your provider whenever possible. You also have the right to file a formal complaint with the appropriate agency.

Additional complaint resources:

Texas Attorney General Consumer Protection Division

U.S. Department of Health & Human Services Office for Civil Rights (HIPAA Complaints)

This information is provided in accordance with Texas Health & Safety Code §181.105.