Client Rights & Access to Records
In accordance with Texas Behavioral Health Executive Council (BHEC) requirements and House Bill 4224 (89th Regular Session), effective September 1, 2025, this practice is committed to protecting your rights regarding access to your health information and the complaint process. Texas Health & Safety Code §181.105 requires healthcare providers to prominently provide information regarding access to records, licensing authority contact information, and how to file a complaint.
Your Rights as a Client
As a client, you have the right to:
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Be treated with dignity, respect, and compassion
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Receive information about the counseling process, including risks, benefits, and alternatives
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Participate in treatment planning and ask questions at any time
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Confidentiality and privacy within the limits of Texas law and professional ethics
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Request access to your clinical records
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Request corrections to your records when appropriate
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File a complaint with the appropriate licensing or regulatory agency without fear of retaliation
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Discontinue services at any time
Requesting Your Records
You may request a copy of your health records by submitting a written request to this practice. Requests may be submitted via secure email or mailed to the address below.
Please include:
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Your full name
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Date of birth
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Specific records requested
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Preferred delivery method
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Signature and date
Under Texas law, records requests are generally processed within 15 business days of receipt when applicable requirements are met.
For records requests, please contact:
Wholehearted Path Counseling, PLLC
3833 S. Staples Ste. N114
Corpus Christi, TX 78411
wholeheartedpathcounseling@gmail.com
361-384-7717
Licensing & Regulatory Authority
This practice is regulated by the Texas Behavioral Health Executive Council.
To verify a license or file a complaint:
Filing a Complaint
As a Licensed Professional Counselor (LPC) in the State of Texas, I am regulated by the Texas Behavioral Health Executive Council (BHEC). If you have concerns about the services you receive, I encourage you to discuss them with me whenever possible so we can work toward a resolution. However, you also have the right to file a complaint with the Texas Behavioral Health Executive Council.
The Texas Behavioral Health Executive Council investigates complaints related to the professional conduct and practice of licensed mental health professionals. Information about the complaint process, including complaint forms and instructions, is available on the BHEC website at https://www.bhec.texas.gov. You may also contact BHEC by phone at (800) 821-3205 or submit a complaint through the Council's online complaint portal.
Filing a complaint with BHEC is your right and will not affect your access to records or your ability to seek mental health services from another provider.
You also have the right to file a formal complaint with the appropriate agency.
Additional complaint resources:
Texas Attorney General Consumer Protection Division
U.S. Department of Health & Human Services Office for Civil Rights (HIPAA Complaints)
This information is provided in accordance with Texas Health & Safety Code §181.105.
Therapist License #73553